Front Office
Your friendly support agent. Front Office handles platform questions, manages your rewards program, guides new users through onboarding, and collects feedback to improve ParlayTix.
Your Support Team
While other agents focus on finding tickets and processing payments, Front Office is dedicated to making sure you have the best experience possible. Think of it as your concierge's concierge - handling everything that isn't directly ticket-related.
Platform Support
Get answers about how ParlayTix works, account issues, and troubleshooting help.
Points & Rewards
Manage your ParlayTix Points balance, view earning history, and redeem rewards.
Onboarding
Guides new users through wallet setup, first searches, and platform features.
Feedback Collection
Collects user feedback and feature requests to improve the platform.
Questions Front Office Can Answer
How do I connect my wallet?
What is a conditional ticket?
How do I earn more points?
Why did my transaction fail?
How do I transfer tickets to a friend?
What payment methods are accepted?
...and hundreds more. Just ask!
ParlayTix Points & Rewards
Front Office manages your points balance and helps you understand the rewards program. Earn points through platform activity and unlock exclusive perks.
Bronze
0-999 pts- Basic search access
- Email notifications
Silver
1,000-4,999 pts- Priority search results
- SMS alerts
- 5% ticket discount
Gold
5,000-24,999 pts- VIP support
- Early access to drops
- 10% ticket discount
Platinum
25,000+ pts- Dedicated concierge
- Exclusive events
- 15% ticket discount
- Beta features
New User Onboarding
New to ParlayTix? Front Office guides you through everything:
- Setting up your Coinbase Smart Wallet or connecting MetaMask
- Understanding how conditional tickets work
- Running your first ticket search with Pepper
- Setting up price alerts and monitoring
- Earning your first points through referrals
We Listen to Feedback
Front Office actively collects user feedback and feature requests. Many of our best features started as user suggestions. Tell us:
- What features would make your experience better?
- Which ticket platforms should we integrate next?
- What's confusing or could be improved?